Delivery & shipping conditions

Before completing your order, please read this information carefully. Many of our products —especially the contact zones (dogwalk, seesaw, A-frame)— are bulky and heavy items, and their delivery requires you to be prepared to receive them properly.

Delivery of bulky items

Certain items, such as contact zones, can be very bulky and shipped by truck or trailer. The delivery point must have adequate access for a trailer.

If access is difficult, any additional cost arising from the delivery is not included in the shipping charges and will be borne by the buyer. For example:

• Transferring the goods to a smaller truck.
• The need for mechanical equipment to unload.
• Delivery at a time outside the regular route schedule.

Unloading heavy goods

Certain items, such as contact zones, may travel palletised in wooden crates approximately 4 metres long and weighing over 100 kg.

In these cases, the carrier may refuse to assist with unloading the goods. It is the buyer’s responsibility to have suitable equipment and personnel to safely receive and unload these heavy items.

Delivery time

Your distributor will confirm the delivery time of your order when you place it: it depends on the size of the shipment, product availability and the distance from our factory in northwest Spain. If you need a product for a specific date (for example, a sports event), tell your distributor when ordering.

Tracking information

Online tracking is only available for courier shipments. If your order is shipped by ground freight, you can request more information at logistica@galican.com, where we will provide the contact details of the company making the final delivery.

Shipments outside the European Union

To arrange a shipment to a country outside the EU, the customer must provide their tax and shipping details: tax identification number, address, phone number and email address.

When the product leaves the country of origin it must pass through customs, where the sale is regulated with documents such as the Single Administrative Document. In exports, it is the buyer who must pay the VAT, paying it at their corresponding customs office, since the selling company is VAT-exempt in the country of origin.

International transport costs vary each month, so the shipping amount will be updated before dispatch. Differences are generally minimal, but may require some adjustment.