Dear community and friends,
The past few months have been a true test of management, logistics, and resilience. Today, we want to open our factory doors wide to share with you—in complete transparency—what has been happening behind the scenes, how it has impacted us, and, most importantly, the excellent news we have for the coming weeks.
The Context: Two Months of Industry-Wide Strikes
As many of you have likely followed through the news or experienced via widespread delays in global trade, the industrial sector in Spain has gone through more than two months of constant strikes. This conflict, political in nature and entirely external to our direct operations, has severely hit global supply chains, critically disrupting the flow of raw materials, manufacturing, and international shipping and logistics networks.
Although the Government has finally stepped in by bringing a mediator to the table to resolve this conflict, the impact on delivery times worldwide has been unavoidable. We know exactly how important it is for you to receive your equipment on time, and seeing external factors slow down our usual pace has been the most challenging obstacle to manage.
The Response: Bypassing the Blockade Through Hard Work
Extraordinary situations demand extraordinary measures. We were not about to sit idly by and wait for the conflict to resolve itself.
That is why we quickly put a strategic contingency plan into action. After weeks of endless calls, logistics rerouting, and meticulous planning, we have managed to bypass the strike's blockades and are now back at full capacity. To make up for lost time, honor your trust, and fulfill the accumulated demand, we have doubled our work shifts at the factory. Our machinery and our team are working around the clock to reverse this situation in record time.
What is the Real Situation Today?
We want to give you clear, realistic timelines. Thanks to the extra effort of our double shifts, this is our current roadmap:
100% Production Capacity: We have fully recovered our manufacturing pace. There are no internal halts.
Staggered Shipments by Priority: Orders are leaving our warehouses continuously every single day. To be as fair and efficient as possible, shipments are being dispatched strictly by order of priority and booking date.
A 3-Week Horizon: We estimate that within approximately three weeks, we will have completely caught up with all delayed order volumes, returning to our standard delivery times.
Thank You for Standing by Our Side
In the agility world, we know better than anyone that difficult courses aren't abandoned; you analyze them, you train harder, and you clear them with precision. Seeing that the toughest obstacles can be overcome through sheer hard work is what drives us every single day to keep delivering the best equipment for your dogs' performance and well-being.
We want to thank you from the bottom of our hearts for your immense patience, the words of support from our global distributors, and the understanding you have shown us during these challenging weeks.
If you have any specific questions regarding the status of your order, our customer service team is fully available to provide you with precise updates.
Full steam ahead, stronger than ever!
The Team.
